Privacy policy

Last Updated: JUN 8, 2025

This Privacy Policy describes how SAINTSTANCE (the "Site," "we," "us," or "our") collects, uses, and shares your personal data when you visit our Site, use our services, make a purchase at saintstance.com (the "Site"), or otherwise interact with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another individual from whom we have collected personal information as outlined in this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data about you from various sources as described below. The data we collect depends on your interactions with us.

In addition to the specific uses outlined below, we may use the data we collect to communicate with you, deliver and improve the Services, comply with legal obligations, enforce our terms, and protect the Services and our users.

Personal Data We Collect

The types of personal data we collect depend on how you interact with the Site and Services. “Personal data” refers to data that identifies, relates to, describes, or could reasonably be linked to you. We collect:

Data You Provide Directly

  • Contact Data: Name, address, phone number, email address.

  • Order Data: Billing and shipping details, payment confirmation, contact information.

  • Account Data: Username, password, security questions, and related account info.

  • Support Data: Information you share when communicating with us.

Some features require you to provide data directly; if you choose not to, certain features may not be available.

Data We Collect Automatically

We may collect certain data automatically using cookies, pixels, and similar technologies. This may include:

  • Device and browser data

  • IP address

  • Usage data (how you interact with our Site and Services)

Data from Third Parties

We may receive data from third parties, such as:

  • Service providers (e.g., Shopify, payment processors)

  • Marketing partners

  • Analytics providers

  • Advertising platforms

All third-party data is treated in accordance with this Privacy Policy.

How We Use Your Personal Data

  • To provide Services: Fulfill orders, process payments, manage accounts, deliver products.

  • Marketing & Advertising: Send promotional communications; tailor ads.

  • Security & Fraud Prevention: Detect, investigate, and respond to fraud or threats.

  • Customer Support & Improvements: Respond to inquiries and improve Services.

  • Cookies: Analyze site performance, remember preferences, and personalize experiences.

You can manage cookie preferences through your browser settings.

Sharing Your Personal Data

We may share your data with:

  • Vendors and service providers performing services on our behalf

  • Business and marketing partners for promotions and advertising

  • Legal authorities, when required to comply with law or protect rights

  • Affiliates within our corporate group

  • In connection with business transfers, such as a merger or acquisition

We do not sell or share sensitive personal data without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any data.

Children’s Data

The Services are not intended for children. We do not knowingly collect data from children under 16. If you believe a child has provided us data, contact us to request deletion.

Data Security & Retention

We implement safeguards to protect your data but cannot guarantee perfect security. Data retention depends on service needs, legal requirements, and dispute resolution.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request deletion or correction

  • Receive a copy of your data (data portability)

  • Opt out of data sales or targeted advertising

  • Restrict or object to processing

  • Withdraw consent

  • File a complaint with a data protection authority

To exercise your rights, contact us using the information below. We may verify your identity before processing requests.

Complaints

If you have concerns about how we process your data, contact us. You may also contact your local data protection authority if unsatisfied.

International Users

We may transfer your data outside your country. Where applicable, we rely on legal mechanisms such as standard contractual clauses.

Contact

If you have questions or want to exercise your rights, contact us at:

Email: info@saintstance.com
Address: Sint Janstraat 2, Aalst, 9300, BE

Unless otherwise stated, SAINTSTANCE is the data controller for your personal data.